Off Topic: Peave of the Day == The FAX Machine.

Instead of FAX communication, why don’t organizations just ask for 80 column punch cards or cuneiform on papyrus reed? These days I get so agitated when, say, a customer service department requires a FAX to clear up an issue. Does anyone else feel the way I do, or am I just (un?)characteristically crabby this morning?

Instead of wandering around looking for a FAX machine, I thought I’d email the following reasonable anti-FAX position to see where it would get me:

Regarding […customer service issue…], do you really want a FAX? Anymore that is becoming so outdated. How about a scanned PDF emailed? That would surely take the same amount of human resources (perhaps less since you wont be changing paper), cuts down on filing space, saves trees and keeps me from trying to find a  FAX machine.

And their brilliant reply? Of course:

Regarding your inquiry, the preferred methods of documentation submission are via postal mail [or] fax to our office at […]

Doesn’t it stand to reason I already knew their preferred method? Oh, hold it, there is new information there after all: I can simply stuff it in an envelope and snail mail it. Brilliant!

4 Responses to “Off Topic: Peave of the Day == The FAX Machine.”

  1. 1 Paweł Barut November 9, 2007 at 6:31 pm

    I totally agree with you. I’m sure that most modern companies for receiving they use fax2mail services. If they still have fax machines, they use it to send fax only.
    The situation you described is ridicules.

    Regards, Paweł

  2. 2 Freek November 9, 2007 at 10:36 pm

    To put in some more modern technology you could use bluetooth to connect your laptop with your mobile and then use your mobile as a fax 🙂

    And to get revenge you could make the background of the fax black and the letter color white …

  3. 3 lhe November 9, 2007 at 11:13 pm

    In most cases i certainly agree fax = stone-age, though i can think of an actual case making a difference (perhaps not for you though). In Germany fax communication can be used as evidence in court as it is “written form” by law, the same doesn’t hold true for email. So if one has to communicate documents which could become relevant sometime fax would be the choice.
    Usually i send my fax via an email2fax-gateway, isn’t that nice 😉

  4. 4 Sidhu November 15, 2007 at 2:12 am

    >And to get revenge you could make the background of the fax black and >the letter color white …

    Hahahaha lol…


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